IT Announcements

Legacy video conferencing platforms will be retired in January

This spring semester all video conferencing courses and administrative meetings will need to be conducted over Zoom. The Video Conferencing Services legacy infrastructure will be retired by Friday, Jan. 31, 2020.

While the majority of courses and meetings were conducted over Zoom during the fall semester, some UA faculty and staff continued to use the legacy video conferencing system. That option will no longer be available.

If you have not already done so, please claim your Zoom account by logging in at , and then follow these instructions:

  1. Select “Sign in - Configure your accountâ€
  2. Using your UA credentials, sign into UA SSO

If you do not currently have a Zoom account, this action will create one for you.  If you already have a Zoom account separate from the UA instance, this will prompt you to merge your account into the UA instance.  

For assistance or questions, please reach out to the help desk serving your location:

For SW/ÐÓ°ÉÔ­°æ:
Video Conferencing Services 907-450-8300, Option 1
/oit/servicecatalog/#id=145

For UAA:
UAA Help Desk 907-786-4646

For UAS:
UAS Help Desk 907-796-6400

All users are welcome to reach out to Zoom’s support team, as their assistance is covered in the UA contract. Contact information and training materials for Zoom can be found on the Zoom support site.

For more information about  UA’s instance of Zoom please visit the OIT service catalog. /oit/servicecatalog/#id=145.